Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.

How do I return?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Unworn items 2ithin 30 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:

Gift cards
Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, contact us within 7 days of the delivery date.

Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you.

What are the refund options?
The following refund options are supported:

Refund to the original payment method
How do I ship back the items?
Please refer to the email you received after placing the return request for instructions on how to ship the returned products.

How soon will I get my refund?
If approved, the refund request will be processed within 5 – 7 working days after the returned item is inspected and approved.

My question is not addressed…
If you have any queries regarding return or refund, contact us at customerservice@rockybrands.com.